At CAKE we inspire the world towards a zero-emission society by designing and building high performance electric mopeds and motorbikes. Our mission is to speed up the world’s journey towards a zero emission society, while enhancing excitement and fun. Since day one, that has been at the very heart of our company. We intend to keep it that way.

About the role

We are looking for a Service Technician to join us with a focus on taking care of our products, incoming service questions from customers and maintenance of the internal test and field bikes. You will further be supporting the showroom staff with taking care of customers and supporting our field specialists at field events when needed. You will have daily contact with our customers to better understand their concerns and identify their issues, ordering spare parts and covering logistics.

In this role you will have the responsibility for all service on the US market, based out of LA, reporting into our Service and Quality Manager - West. Your work will include and is not limited to:

• Diagnose and understand a variety of repairs via email/phone/video with customers, partners, and employees

• Respond to incoming service cases from customers - Providing thorough and prompt support throughout the repair process

• Perform general maintenance, both preventative and repair, Cake bikes. Keep internal bikes washed and detailed

• Assist new employees and partners on learning the functions and general repair procedures for Cake bikes

• Assist with assembly re-works on inventory bikes - required for "running" production changes

• Make cost estimates for repair and maintenance procedures to provide to customers.

Who are you?

Qualifications

• We believe you have a mechanical background, preferably from working with two wheeled vehicle

• You are experienced within Customer service

We believe you

• have a positive 'can-do' attitude and a flexible approach

• have creative problem-solving skills and a solutions-focused mindset

• are engage in projects with a sense of urgency

• are a strong communicator and relationship builder

• are a self-starter: you thrive on taking ownership of initiatives with limited oversight

• have excellent written and verbal communication skills in English

Teamwork is important to you and you can identify with the scale-up journey that CAKE is on, meaning we are an action-oriented and forward-leaning organization. You thrive in a dynamic fast-paced global environment with an ambitious mission and are not afraid to roll up your sleeves to get things done. Sustainability is our reason to exist and inseparable from our business. We are passionate, invested in our work, and enjoy learning together.

Welcome to the world of uncompromising, lightweight, and high-performance electric motorbikes! We are looking forward to hearing from you!

What we offer!

We offer a multicultural workplace, where we strive to evolve as employees and create a great environment. Your contribution will be important. You will join an engaged, solution-oriented, and curious team in a constantly growing and innovative company.

$55K to $65K yearly 

3 weeks (15 days) PTO

11 Company paid holidays 

Medical, Dental, and Vision plans 

About CAKE

CAKE is a Swedish maker of premium lightweight, electric motorcycles, and mopeds, with a clear mission to inspire a zero-emission society, by combining excitement and responsibility. The model range currently consists of three different platforms – the versatile off-roader Kalk, the modular utility bike Ösa, and the urban commuter Makka. Thanks to an extensive range of accessories and configurations, CAKE is addressing a wide matrix of users and applications, including commercial use for last-mile delivery and other short-haul urban transportation. Along with numerous awards and recognitions for its design and innovative approach to mobility and other societal challenges, CAKE was identified as one of the world’s most innovative companies by Fast Company in both 2020